Effects of Mobile Money and Agency Banking on Financial Inclusion in Rivers State, Nigeria
This study takes a closer look at how mobile money and agency banking are influencing financial inclusion in Rivers State, Nigeria. Using a mixed-methods approach, the research combines quantitative data from 400 survey participants with qualitative insights gathered from 50 interviews and focus group discussions in five carefully chosen cities: Port Harcourt, Obio/Akpor, Khana, Eleme, and Omoku. These cities provide a diverse mix of urban, semi-urban, and rural environments. The analysis, both descriptive and inferential, shows a strong, positive connection between mobile money, agency banking, and financial inclusion, with Pearson correlation coefficients soaring above 0.98. The study also reveals demographic differences, indicating that individuals aged 30–39 and those with graduate or post-graduate degrees are using these services more frequently. On the qualitative side, participants pointed out significant challenges like gaps in digital literacy, limited agent availability in remote areas, and infrastructure issues. Overall, the findings confirm that mobile money and agency banking play a crucial role in boosting financial inclusion, though their effects vary across different population groups. The study suggests implementing targeted digital literacy programs, investing in agent networks, and providing policy support to broaden access to financial services for everyone.
Iwedii, M., Sipoto-Pepple, A. U., & Onyia, F. M. (2026). Effects of Mobile Money and Agency Banking on Financial Inclusion in Rivers State, Nigeria. International Journal of Global Humanities and Management Insights (IJGHMI), 2(2), 1–12. https://doi.org/10.63665/ijghmi-y2f2a005
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